BlackBerry: An Error Occurred while receiving Server ID from Wireless Network
Saturday, 25 October 2008

When trying to validate the SRP and Authentication Key, the BlackBerry Enterprise Server administrator receives the following error:

 

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This error may be caused by the SRP ID and/or the Authentication keys are either not present or are entered incorrectly in BlackBerry Manager.

To resolve this issue, verify that you have the correct SRP ID and Authentication Key entered in BlackBerry Manager.

 

To verify and/or change the SRP ID and Authentication Key that you have entered follow these steps:

  1. Open BlackBerry Manager. 
  2. In the Explorer view in the left pane, select the BlackBerry Enterprise Server.
  3. Click on the Server Configuration Tab, if it is not already selected.
  4. In the right pane, click Edit Properties.
  5. In the Properties window, click General.
  6. In the SRP section, verify that the SRP ID (Identifyer) and Authentication key values are correct.
  7. Click OK.

 

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