The "Allow Outgoing Call When Locked IT" policy specifies whether BlackBerry users can place/make calls when the BlackBerry handheld is locked.

When this IT policy rule is set to True in BlackBerry Manager, the BlackBerry user can configure the "Allow Outgoing Call While Locked" setting on the BlackBerry handheld. If the BlackBerry user changes the value of this setting to Yes on the BlackBerry handheld, the "Place Call" option will be available when the BlackBerry smartphone is locked.

Prior to BlackBerry Device Software 4.2, the default value for this setting on the BlackBerry handheld was No. The BlackBerry user needed to change the setting to Yes to turn on this feature.

With BlackBerry Device Software 4.2 and above, the default value for this setting is Yes. If an administrator wishes to remove the "Allow Outgoing Calls While Locked" option, the administrator must explicitly set the IT Policy rule value to False. This change is as designed.

Note: There is no way to change the default value for the "Allow Outgoing Call While Locked" option on the BlackBerry handheld to No. You must manually change the value from No to Yes. 

Please follow the steps below to change this option.

For BlackBerry Device Software 4.5 and earlier:

1. Click Options from the Home screen.
2. Click Security Options.
3. Click General Settings.
4. Change the Allow Outgoing Call When Locked setting.

For BlackBerry Device Software 4.6 and later:

1. Click Options from the Home screen.
2. Click Password.
3. Change the Allow Outgoing Calls When Locked setting.