An installation issue has been identified when upgrading from BlackBerry Enterprise Server 4.1.6 MR8 to BlackBerry Enterprise Server 4.1.7.

When attempting to update BlackBerry Enterprise Server 4.1.6 MR8 to BlackBerry Enterprise Server 4.1.7, the following error is displayed:

This version of the BlackBerry Enterprise installer will only upgrade from a previous installation with version 4.0.0 or higher.  No such installation has been detected on your system.  Setup will now exit.

This is a known issue with the BlackBerry Enterprise Server version 4.1.7 installer which causes it to believe you are trying to return to a previous version, and as a result aborts the installation.

To resolve this issue, and carry out the upgrade to Service Pack 7, please follow these steps:

Step 1: Verify your current version

To verify is you are affected by this situation please perform the following steps to validate your installed BlackBerry Enterprise Server version.

NOTE: If you version does not match the versions listed in this knowledge base article this script does not apply to you.

For BlackBerry Enterprise Server for Microsoft Exchange

1. Open Add/Remove Programs.
   
   
2. Locate BlackBerry Enterprise Server for Microsoft Exchange.
   
   
3. Select  Click here for support information.
   

If you see the version listed as BlackBerry Enterprise Server for Microsoft Exchange 4.1.6 MR8 (Rollup) (Bundle 222) then you have the affected version.

For BlackBerry Enterprise Server for Lotus Domino

Option 1

1. From the Lotus Domino console, type: Tell bes about

If the console returns, 4.1.6.55, your BlackBerry Enterprise Server for IBM Lotus Domino is version 4.1.6 MR8 you can continue with the script.

If your version is anything other than BlackBerry Enterprise Server for IBM Lotus Domino version 4.1.6.55, you do not have to run the script.

Option 2

1. Check the nbes.exe file version by going to your Lotus Domino folder. This is normally Progam Files\IBM\Lotus\Domino.
   
   
2. Select the version tab from the file properties dialogue window.
   
   
3. If the value is, File version: 4.1.6.55, your BlackBerry Enterprise Server for Lotus Domino is version 4.1.6 MR8 and you can continue with the script.
   
   
4. If your version is anything other than File version: 4.1.6.55, you do not have to run the script.

Option 3

1. In the Add/Remove Programs applet, select Click here for support information for BlackBerry Enterprise Server for IBM Lotus Domino.

Step 2: Execute the script

1. Download the 416-upgrade-prep.exe tool attached to this technote.
   
   
2. Place a copy of the script on your BlackBerry Enterprise Server.
   
   
3. Double click the script.

If the script executes successfully you will see the following message returned:

The upgrade prep tool has successfully checked and updated the version information for the BlackBerry Enterprise Server software. You can now run the setup application for BlackBerry Enterprise Server 4.1.7

You may now proceed with updating to BlackBerry Enterprise Server version 4.1.7.

Download: RIM's 416-Upgrade-Prep.exe