Pre-Wipe Tasks

1. Download and install Jl_Cmder to your PC (click here to download Jl_Cmder)
   
   
2. Make sure ALL your data (i.e. contacts, appointments, memos and etc) are backed up or synced before proceeding! This will wipe everything off of the device
   
   
3. Make sure you have the latest version of both Desktop Manager and the Handheld OS installed on your PC. If you need them then download them from your provider.
   
   
4. From the PC navigate to c:\program files\common files\research in motion\apploader and delete the file vendor.xml
   
   If you have never installed the Handheld OS before then the vendor.xml file will not be on the PC and you can skip this step
   
   
5. Plug the device into the PC using the USB cord, making sure that Desktop Manager is closed.
   
   
6. Remove the battery from the device

Wiping The Device

1. Launch JL_Cmder
   
   
   
   
2. If the handheld that you are connecting to has a password, hit Y and enter the password as required.
   
   
   
   
3. Select option 3)  Wipe  to wipe the device
   
   
   
   
4. Confirm that you want to continue by pressing Y
   
   This may take several attempts to connect to the device, so keep trying until it connects and wipes
   
   
   
   
5. Enter the word blackberry to continue with the wipe of the device.