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Inconsistent Unread Mark Synchronisation |
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Tuesday, 01 January 2008 |
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The synchronization of read/unread marks is inconsistent between the BlackBerry device and IBM Lotus Notes® Possible Resolutions:
Complete the appropriate resolution for your particular case.
Cause 1
The BlackBerry Enterprise Server and the BlackBerry device user do not have Manager and Editor rights to the mail databases.
Resolution
Complete the folllowing steps in the IBM Lotus Domino Administration client:
- Go to File > Database > Access Control.
- In the access control list (ACL), make sure that either LocalDomainServers or the BlackBerry Enterprise Server is listed. If LocalDomainServers is listed, make sure the BlackBerry Server is part of this group.
- Ensure that the User Type is Server and the Access is Manager.
Cause 2
Unread marks replication of the mail databases is not configured.
Resolution
Configure the replication of the unread marks. To do this, check the database properties on the mail database replicas. Then, on the Advanced tab, select All servers under Replicate unread marks.
Cause 3
After performing a failover between the clustered replicas of the mail databases, the unread marks in the unread table are not synchronized. When the BlackBerry device user clicks the mail database icon in IBM Lotus Notes, the email client accesses the replica in the secondary messaging and collaboration server. The BlackBerry device user then notices differences in the read and unread messages on the BlackBerry device.
Resolution
To synchronize the unread table, perform a manual replication between the clustered mail database replicas in IBM Lotus Notes.
Note: Once the manual replication is complete, click View > Show Unread. The number of unread messages should match the number that appears on the Database icon in the mail database replicas (including the local desktop replica copy).
Cause 4
Unread marks between the BlackBerry device and the mail file became inconsistent while the IBM Lotus Notes email client was not running or not connected to the IBM Lotus Domino Server.
Resolution
On both the BlackBerry Enterprise Server and the IBM Lotus Domino Server, upgrade IBM Lotus Domino to version 6.0.4 or later, or version 6.5.4 or later.
Cause 5
The IBM Lotus Domino Server on which the BlackBerry device user's mail file resides is a member of a IBM Lotus Domino cluster. As a result, the BlackBerry Enterprise Server is connecting to the failover messaging server.
Resolution
On both the BlackBerry Enterprise Server and the IBM Lotus Domino Server, upgrade IBM Lotus Domino to version 6.0.4 or later, or version 6.5.4 or later. Then, select the Clustered Servers Only option under Replicate unread marks. |
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